Bryan Municipal Utilities – BMU Internet Service Frequently Asked Questions
Why is my BMU Internet Service ending?
After a lengthy analysis and review of declining revenues, customer subscriptions, and the substantial capital investment required to replace obsolete equipment, it became apparent that BMU’s internet service can no longer be competitive. Discontinuing BMU internet service was the most logical and fiscally responsible approach for the City of Bryan, our residents, and businesses. We have been proud to service our community for the past twenty-four years but, the challenge of competing and providing an appropriately priced service has proven too large to overcome.
When will my BMU internet service end?
This service will expire on December 9, 2024, at the end of our business day at 4:00 pm. We encourage our customers to find an alternate ISP (Internet Service Provider) at their earliest convenience.
How do I cancel my subscription to BMU Internet?
You may call 419-633-6100. Please do not select any options when prompted and a member of our staff will answer your call and complete your request.
You may email us at communications@cityofbryan.com. Please include the date of cancellation, name, address, phone, and BMU account number if available. The cancellation date should be no earlier than the next business day.
You may visit our office at 841 East Edgerton Street from 8:00 am to 4:00 pm Monday through Friday.
What about my bill?
BMU Internet is billed a month behind and you may see another bill after cancellation. Final bills are prorated and include dates of service.
If I rent a modem or wireless modem router from BMU, do I need to return it?
No, you do not need to return any equipment.
What other internet service providers are available in Bryan?
A few options include Frontier, Spectrum, Starlink, T-Mobile 5G Home Internet, and Verizon Home Internet. You may visit any of their websites for more information and pricing.