FAQ
After a lengthy analysis and review of declining revenues, customer subscriptions and the substantial capital investment required to replace obsolete equipment, it became apparent that BMU internet service can no longer be competitive. Discontinuing BMU internet service was the most logical and fiscally responsible approach for the City of Bryan, our residents and businesses. We have been proud to service our community for the past twenty-four years but the challenge of competing and providing an appropriately priced service has proven too large to overcome.
This service will expire on December 9, 2024 at the end of our business day at 4:00 pm. We encourage our customers to find an alternate ISP (Internet Service Provider) at your earliest convenience.
You may call 419-633-6100. Please do not select any options when prompted and a member of our staff will answer your call and complete your request.
You may email us at communications@cityofbryan.com. Please include the date of cancellation, name, address, phone, and BMU account number if available. The cancellation date should be no earlier than the next business day.
You may visit our office at 841 East Edgerton Street from 8:00 am to 4:00 pm Monday through Friday.
BMU internet is billed a month behind and you may see another bill after cancellation. Final bills are prorated and include dates of service.
No, you do not need to return any equipment.
A few options include Frontier, Spectrum, Starlink, T-Mobile 5G Home Internet, and Verizon Home Internet. You may visit any of their websites for more information and pricing.